In Scotland and Wales, face coverings must be worn by law within the communal areas of the gym, but can be removed whilst exercising. As per our Terms and Conditions, when cancelling a fixed term membership, you are entitled to a refund of 50% of the remaining days of your membership. How do I cancel my fixed term membership? The PureGyms in Wohlen, Wetzikon, Horgen and Jona are open 24/7. We know everyone is going through a strenuous routine in this busy world, but our physical and mental health should also be necessary besides all the work. Please contact an employee in your club directly within the promotion period. PureGym is a private company in the UK founded in 2009 by Peter Roberts. Call pure gym and tell them you accidentally cancelled the DD. If you have an annual membership, you can also change your contract with a member of staff at the club (except for individual studios). You shall be entitled to cancel your daily membership the earlier of: (1) 14 days after the date of purchase; or (2) the day before the date on which you selected your daily membership to activate. From there, you will be able to cancel your monthly membership. Can I Cancel My PureGym Membership Anytime? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. We have over 300 gyms across the country, so theres plenty to choose from. If you want to work out without restrictions, you can contact an employee directly in the studio to sign a contract amendment. Please refer to Item 14 in the GTC for further terms and conditions for termination due to a change of the place of residence. Yes, you are welcome to transfer your membership to another person. Step 1: Log onto your account on their website - https://www.puregym.com/login/ Step 2: Visit the profile section Step 3: On the profile tab, click on the option titled Cancel Your Membership Step 4: Select whether you would like to freeze or cancel. Read the top ten financial lessons that will help you save, budget and earn more money. USE CODE: SAVEHALF. If I email them & pay today I can get it back to 20. How do I cancel my corporate fixed term membership? You actual Direct Debit may, therefore, be lower than the amount you have selected to pay, To get the any of the Loyalty Benefits you must maintain your Together Direct Debit up until the club reopens and your next full Direct Debit is deducted, Guarantee that your current monthly direct debit fee will not increase for 12 months once the club reopens. Get a health quote Get a life quote Kick start your PureGym fitness journey Equipped with everything from Pilates to kettle bells to help with your fitness plan. Please make sure that your email address is always up to date. You can find all the information about changing studios under MYPUREGYM and apply online. You can find more information HERE. As such, if youre on a monthly payment schedule and your next payment is due within a few days, youll need to wait until the payment rolls over to cancel. If you are within 5 days of your direct debit being due, youll need to wait until the direct debit is processed before being able to cancelonline, or you can cancel your direct debit with your bank. PureGym withhold the right to amend or remove this offer at any time. To avoid fees and cancel your membership quickly and completely, there are some important steps you should take depending on what method youre using. Then here, you will find everything regarding the cancellation of PureGym membership, cancellation, and refund policy. Friends must also sign the visitors' book in the club. It has reached over 1 million registered members because of its fantastic facilities. Vielen Dank fr deine Newsletter-Anfrage. Alternatively you can emailif you prefer. Please ensure that all used masks are disposed of safely in one of the bins provided. Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement and entitle the member to an induction session, bookable online. But despite all the features some people are not satisfied with their services and want to cancel the membership. Members give away when they find another health club better than the PureGym. Leider ist bei Ihrer Newsletter-Anmeldung ein Fehler aufgetreten! If you are unable to log in, it may be due to the following problems: You were unable to solve the problem despite the checks? The penalty charge will be calculated as being equal to the daily membership charge (that applied at the time of use) for each occasion on which your PIN number was used by that individual/those individuals; and/or (b) in the event of serious misuse of your PIN number, for example, your PIN number has been used on repeated occasions and/or by more than one individual, to notify you, via email, that we are cancelling your membership with immediate effect, and no refunds will be given. Head to your Member's Area 2. Keep scroll down and find the Membership cancellation option. Please call Member Services for options available to you or for any further information. First cancel the additional subscription that you no longer want, giving notice to the end of its term. If your client is already an existing PureGym member, they'll need to cancel their existing membership and wait for their payment period to end. Your membership can be on freeze for a maximum of 3 months after which your membership will automatically be un-frozen and will revert to your monthly rate. It is important to ensure that your membership number and your full name is given when the payment is made. You can Freeze your membership for up to three months in 3 easy steps. You can join fitness classes but only in the peak-off hours. Your responsibility for anothers conduct: If we have reasonable grounds for believing that you knowingly provided your PIN number / Access Device to another individual or individuals, or allowed unauthorised entry following your entry to the gym (Known as tailgating) in addition to our rights referred to in paragraph 4 above, we may hold you responsible for the conduct of the individual(s) while on our gym premises, and liable for any loss we suffer as a consequence of that conduct. You can join the gym at any time in the day or night. Discount cannot be used in conjunction with any other offer and does not apply to any classes or other services that they may offer for sale from time to time. #catch22 1 PureGym @PureGym Replying to @itstaaanya @itstaaanya We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. If you missed your notice period, this invoice is your renewal invoice. Free multi gym access outside of term time is available to eligible students signing up via Unidays before 31st October 2022. HERE you will find all information regarding health insurance refund. Access is limited to only peak-off hours. Find out more about how to cancel your fixed term membership here. You can cancel the additional subscription by giving notice to the end of its contractual term. You should wear sports pants, a T-shirt, clean shoes and towel to be able to work out in our gyms. Search another category. This guide will give all the information regarding, How to cancel PureGym membership, and it also includes how you can freeze your membership. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. If we do so we will: (a) inform you, via email, that we believe your PIN number / Access Device has been used by another individual or individuals and ask you to provide us with reasonable assistance to investigate the matter; and (b) following our investigation we will contact you, via email, to inform you of our findings and our proposed course of action, which may include one or more of the steps set out in paragraph 4 below. You can receive a new Friend ID at the club for a fee of CHF 20. USE CODE: SAVEHALF. PureGym reserve the right to terminate this discount without notice. If you have bought a plus membership of PureGym, then you cannot freeze your membership. Free freeze - you can currently freeze for free for up to one month. Before knowing how to cancel PureGym membership, look at the subscription plan so that if you are not satisfied with one plan, you can switch to another one. The consent submitted will only be used for data processing originating from this website. You can manage your full membership, including transferring your gym location, in your Members Area on the website. The payment card details you provide when you join us will be used, every month, to pay for your ongoing subscription. If your payment has already been taken or requested, your membership will remain active for the month and will cancel on the next payment due date - no further payments will be taken. To change back, head to your profile section and change your membership back. In addition, your current membership lists all booked options which are covered by the fitness fee. Cancel By Telephone. Is Pottery Barn Performance Fabric Worth It? The Joining Fee (if one is payable) and first month's membership fees are collected from you by us either by Debit / Credit card at time of purchase, or by Direct Debit approximately 5 working days from your membership application date. If youre changing your bank details well need five days notice before your next payment is due. Understanding your personal finances doesnt need to be scary or overwhelming! If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date. Free passes have no resale value, and cannot be exchanged for cash or any other product or service. To do this, please submit the follow-up certificate via MYPUREGYM. The fastest way to cancel your PureGym membership is online through their website. Start date can only be delayed up to 7 days. 3. Please remember to always check your spam folder. Accessibility is unrestricted, and you can join the gym at any time that suits your routine. If you are cancelling within 14 Days, the full pro-rata amount will be refunded. From here, you can follow the cancellation instructions. This means youll be able to access your gym at restricted times of the day when you pay a lower membership fee. Head over to your profile by clicking on the "Your Profile' button. In most cases, you can cancel your membership anytime; however, if you choose to cancel through your bank, then you will have to wait 4-5 days for the transaction to go through and the contract to be officially terminated. Can you cancel your PureGym direct debit? More support topics Before you join All about our gyms Membership info Freezing or Ending Other useful info Keeping You Safe Just log in to your Member's Area using your email address and PIN to update and change whatever you like. This does not include monthly memberships. This plan costs 18.99 a month and a joining fee. You can freeze your PureGym membership for a reduced price online by visiting the Freezing or Cancelling section in the Members area of the PureGym website. refer to the GTC. As long as you cancel within 14 days of applying without commencing your membership early, you can cancel with a full refund and no fee. Many people will have a monthly PureGym membership. As a Premium/Unlimited Member, you can pause your membership for 1 to 3 months per year free of charge and without prior approval. may mean there is a small amount added on to your next payment to cover your days in the gym for the rest of that month. Hurry, ends midnight! Free passes should be booked to start before the advertised expiry date. Discount is available to verified UNiDAYS members only and is non-transferable. This offer cannot be converted into a cash prize. Please keep this ticket number on file until you have received the cancellation confirmation from us. Children between the ages of 14 and 16 who are working out at PureGym must always be accompanied and supervised by a parent or legal guardian. Follow the following steps to cancel the PureGym membership. Currently, this change cannot be made on mypuregym.swiss. Take note, if you are worried about lockdown or gym closure, you will NOT be charged for this period. This can be due to several reasons: Once you do, inform them that you wish to cancel your membership, and they will walk you through the process. You can bring a friend for free every Saturday and Sunday without any time and frequency restrictions, but only one friend per visit at a time. There is always the option to upgrade the subscription. Yes, you can pause your membership with or without cause. By cancelling your membership, Nova will be able to notify you when payment is made or not. 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0FRS), Registered in England No: 6690189 Reg. Once your month of free Plus membership is complete you will automatically roll onto a Plus membership. All you need to do is log into yourMember's Area, select the 'Packages and Upgrades' tile and follow the instructions. It's really easy to unfreeze your membership, just log into yourMember's Areaand select the option to unfreeze. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you select to commence your membership immediately, or you ask us to start your membership early, you agree that if you subsequently cancel your membership within the 14 day period, you will be refunded any monies paid, less an amount for the membership you have already used commencing from the first day after joining. You can start using the additional subscription once you have completed the purchase and received confirmation. Complete the steps which follow to fully confirm your membership cancellation. where is puregym head office where is puregym located pure gym locations uk will. A monthly charge is applied if you freeze your membership. 4. Many PureGym locations are open 24 hours a day. How to Cancel Fixed Membership? These contracts have a 1 month (Core) or 1 day (Premium/Unlimited) notice period. If you're already a member, you can add our 'Bring A Friend' feature as a bolt on or by upgrading to a PLUS membership, simply log into yourMember's Area, select the 'Packages and Upgrades' tile and follow the instructions. So if you have moved to the vicinity of anotherPUREGYMclub, you are welcome to apply for a studio change via MYPUREGYM. You might have signed up for a promotional rate that has now been extended to our standard rate. Just log in toyourMembers Area,select 'Your Profile', then 'Freezing or Cancelling' and follow the instructions to freeze. Hit the Login option available on the top right corner of the screen and provide the necessary details. The PIN number / Access Device remains our property at all times (unless agreed otherwise and evidenced in writing). Core and Plus members can cancel their membership following the online cancellation process. Please observe the following 6 instructions when the gym is unsupervised: Yes, all activities in our PureGyms are recorded. You can pause your contract via MYPUREGYM. You can book 8 classes in advance. To transfer your home gym, headto yourMember's Areaand go to Packages and Upgrades. Bitte berprfe dein E-Mail-Postfach und erhalte Neuigkeiten, Aktionen und Gutscheine per E-Mail. Most of the gyms remain open for 24 hours, and there are over 200 pieces of training equipment in the clubs. If you have purchased a Fixed Term membership you will be entitled to 50% of the pro ratad amount as refund for any unused membership. We cannot guarantee the ongoing availability of each benefit. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice. Upgrade, change your club, amend payment details and much more by, using your email address and PIN number. Free passes have no resalevalue andcannot be exchanged for cash or any other product or service. If youre within that period, youll have to wait until the next month to cancel. To change back, head to your profile section and change your membership back, Offer is only valid to members on a direct debit membership, PureGym withholds the right to amend this offer at any time. If you are a fixed member and want to cancel the membership, follow the steps listed below. Absolutely. Clients cannot transfer their guest passes to anyone else nor transfer to another date once the date has been selected. Step 2 Click the 'profile' tab. You can then register your membership directly in the studio. Nothing in these terms will affect these legal rights. Have a look at the cancellation and refund policy. Day passes are subject to a fair use policy. Any recorded reps or times must be verified and signed off by a PureGym team member. Yes. How to cancel your gym membership As a rule, there are two things to bear in mind when it comes to cancelling your gym membership: the type of membership you have and the agreed notice you. The start date can only be delayed up to 7 days. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. If you want to come back to us sooner, you can! Despite all the good services and management, some members want to give up for many reasons, but that is not an arduous task. If you terminate the contract via e-mail, you will receive an automatic reply with a ticket number after a short while. Do you have a promotional rate and want to work out in another studio? Check out this proven method to better manage your money. YOUR MONTHLY SUBSCRIPTION. Lastly, you can cancel directly through your bank, although you will have to wait about 4 days for the back to take action. For members with a monthly membership, the amount for the additional subscription will be debited from the credit card on file with mypuregym.swiss one day after your purchase. The winner will get vouchers for the value of a iPad 32gb WIFI, There will be one winner nationwide selected quarterly, The potential winner will only be selected from those who received the relevant email communication. Send us an e-mail with the RE: "Termination" to. PureGym is one of them, but sometimes, irrespective of all the efforts to make the services incredible, some people want to cancel it. Cancel or freeze. Core or Premium/Unlimited 12 and Core or Premium/Unlimited 24 subscriptions always start on the first day of the month. We and our partners use cookies to Store and/or access information on a device. Have you observed the notice period or has the termination not been confirmed yet? Any passes set for redemption after this date may be cancelled without warning. Thats why you can log in to yourMember's Areausing your email address and PIN to update and change whatever you like. You can obtain information ONLINEor ask a member of staff at the club. Payments already made will be offset. They will be able to answer your questions directly. This includes changing home gym, freezing your membership, updating address details, making changes to bank information, changing your Direct Debit date and so on. Once your free trial is up, your membership will be automatically activated, and you will be charged monthly. Your PureGym registration options are as follows: Children under the age of 14 shall not be granted access to the PureGym fitness club. Offer valid for the next 31 days and must be claimed by this date. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. Send us a written notice of termination by registered letter to PureGym, Grabenwisstrasse 5, CH 8604 Volketswil, with the note " Termination". You can contact us by e-mailing us at, If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us by e-mail to Pure Gym Limited at. Just follow these easy steps: 1. You do not have to complete the survey to be entered, The prize will be emailed and cannot be exchanged for a cash prize, The prize will be redeemed via Apple Vouchers, PureGym withholds the right to remove or amend this prize at any time. You can also bring a guest with you four 4 times at no cost. Read all the instructions given and confirm your cancellation. An example of data being processed may be a unique identifier stored in a cookie. From time to time we may need to increase the price of membership. From there, click Freezing or Cancelling. This is clearly deliberate as i have read multiple tweets of the same issue going back years. Ends midnight! Your membership will be in force up to the time your next payment is unpaid. Please bring a valid ID with you. Please refer to the GTC for the cancellation terms and conditions for monthly memberships. No certificate is required to apply for a time stop without cause. Important: If you upgrade to Premium/Unlimited, your subscription will also be extended to Premium/Unlimited. Will My PureGym Free Trial Auto-Renew Into A Paid Subscription? Lower membership price charged for specific amount of months called out on join page. Is There A Way To Cancel PureGym Membership Online. Free passes have no resale value and cannot be exchanged for cash or any other product or service. However, the email address can be changed at any time by an employee in the studio. If you've signed up to a fixed term membership, you'll need to contact a member of PureGym's Member Services Team to help you cancel. For time stops longer than 3 months (4-9 months), you will need a doctor's/ employer's certificate/ certificate of military service (if applicable). Just log in toyourMembers Area,select 'Your Profile', then 'Freezing or Cancelling' and follow the instructions to freeze. 2009-2023 Pure Gym Limited (1.2.32402-SPT-272-Rc69905 0EGG) Registered in England No: 6690189 Reg. Most gyms have an auto-renewal system when you sign up, which is usually why you have to sign your life away whenever youre getting started on a free trial. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. We may present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due. You just have to log into their website, visit the members area, and select Freezing or Cancelling. If you cant find what youre looking for in the Help Centre or have an issue updating your membership in the Members Area, you can get in touch with us via social where we will aim to respond as quickly as possible. If you dont already have an additional subscription, you can purchase one additional subscription or the All in One. Please check your contract with the corresponding comment field. Choose the Freeze or cancel option. I decided to cancel the direct debit as I also have another membership elsewhere and emailed them to cancel. If you cancel during this period, you will receive a full refund. All the health clubs are monitored by real-time TV linked by the security team and ambulance services. Follow the step by step process below. From here, you can then pick the gym youd like to move to and the membership option that suits your needs. If you already have an additional subscription, you can upgrade to the All in One. Then pleaseget in touch withthe Member Administration Department via the CONTACT FORM. If you are willing to cancel the PureGym, first contact a member.services@puregym.com and tell them that you want to cancel the membership. When life becomes busier, people have to work more than it is possible to cancel their membership. Cancel the direct debit with your bank and give 4 working days to your bank to terminate the membership. Alternatively you can emailif you prefer. Unfreezing before the original end datemay mean there is a small amount added on to your next payment to cover your days in the gym for the rest of that month. Keep in mind that you must cancel the subscription within 14 days. Please note there is a 20 minute cooling off period after each use. For further information pl. 3. Clearly telling them your intentions and asking for clarification on anything you dont understand is important to fully understand how to cancel your membership. USE CODE: SAVEHALF. Your second Direct Debit for monthly membership fees only will be collected one month after you joined, unless you joined prior to your gym opening in which case they will be collected one month after the gym opened. Outside of term time multi-gym access will be made available during the following dates, with eligible students able to access all open PureGyms during these times. Please try to switch browsers or press F5 (Fn-Ctrl-F5 or Ctrl-F5, depending on your PC) to refresh. In the latter case, you can book only Live Group Fitness that take place in your club. They will ask you the detail about your PureGym account and also related to your payments. Anyone who joined on an offer that was 30% or more less than the standard join price at their gym e.g. Please note that you cannot train with us with an open debt claim. When signing up for membership, the fees are paid either directly online (by Mastercard, VISA, Paypal or Postfinance) or at the club (EC or cash). After following any subsequent prompts, you should be all set to cancel your membership. They can take you details and request your bank to create a new DD mandate. Here you can: Go to MYPUREGYM and log in with your email address and password. Tell them all the information carefully and make sure that you have told account details correctly, especially the account number. The unique code is assigned to each PT. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY.