There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Daphne, AL 36527 Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Solved: Dispute Cancellation Fee - StubHub Community StubHub Community Support Selling Tickets Dispute Cancellation Fee Topic options niki_020 Waterboy Answered! Help us improve this article with your feedback. You may send a copy to StubHub at the following address: StubHub, Inc. c/o National Registered Agents, Inc., 2875 Michelle Dr., Ste. Luckily, weve compiled (and tested!) A form for initiating arbitration proceedings is available on the AAA's website at. Check out, All tip submissions are carefully reviewed before being published. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Check out the table below to see the best alternatives to StubHub. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. Surface Studio vs iMac - Which Should You Pick? Birmingham, Alabama 35203 StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866.788.2482. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use . With only these four steps, your refund request is faxed. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Sell Tickets. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). All information called for in the Notice must be provided, including a description of the nature and basis of the claims the party is asserting and the relief sought. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. We do still love going to events and want buying tickets online to be easy and safe. If you still wish to file a complaint, fill out their notice of dispute form and mail it StubHub's legal department. A Notice to StubHub should be sent to StubHub Inc., Attn: Litigation Department, Re: StubHub Notice of Dispute, 199 Fremont Street, 4th Floor, San Francisco, CA 94105 United States. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Thank you! My Sales. Yes Name the dispute source (it may be a lender, employer, credit card company etc) Type of item. How do I ask Stub Hub to list an event for which I have tickets? [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. Code 22507 "The ticket price of any event which is canceled, postponed, or rescheduled shall be fully refunded to the purchaser by the ticket seller upon request". When issued, the probate courts are unable to grant probate for the will and must wait until the notice has been dealt with. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. StubHub gets a lot activity from users on Facebook than it does on Twitter. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. ed troyer wife; buyer says i sent wrong item; bloomfield democrat obituaries; what causes low amylase levels in dogs; george jenkins high school schedule https://omegle.onl/. Jackson, MS 39216 DoNotPay records the details of your purchase to boost your chances of winning the refund. Virginia, USA. 08-11-2021 07:33 AM. 0000009736 00000 n When you transfer tickets on Ticketmaster, it generates an email that indicates that the tickets have been forwarded. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. Disputing A Charge = Locked StubHub Account? A Notice of Dispute is more than just calling customer care. Tel: 251.432.1600 This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. If you buy through links on our site, we may earn a commission. Dear sir/madam, I am writing to request an investigation of the following; Dispute 1. 0000010088 00000 n Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Lesson learned and next time don't list on multiple sites. Suite 101 0000005342 00000 n Keep in mind that you may not be refunded in money. Tel: 205.795.6588 endstream endobj 64 0 obj <>stream I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. So I would encourage everyone to file for arbitration. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I am seeking a refund of the . Your account will stay inactive until you: Drop the dispute Pay StubHub the amount you owe Was this answer helpful? 0000013668 00000 n The parties shall attempt in good faith to resolve potential disputes informally and promptly. Design Privacy Policy. Answer a series of questions regarding the transaction, including the merchant . and our They mention on their website that you should call their normal customer service number to ask about adding an event. Sign In. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. 5 Ways to Connect Wireless Headphones to TV. I was prepared to proceed to arbitration by stating the California Bus. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. I knew I wasn't going to get anywhere with the representative that called me because she wasn't a paralegal or legal representative. 2. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. After the switch, you will enter the email address you use to access the community in order to reset your password. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It is derived from the folk poets of West Africa, Caribbean-style toasting and American Blues and Jazz sounds. My Listings. As others have replied, you don't have any grounds to dispute the fee. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. )I am far from done with reading and analyzing the bill language, but already I can spot a couple of places where the bill would threaten encryption, so . The party wishing to commence the dispute resolution process must give written notice (Notice of Dispute) to the other parties of: Sample 1 Sample 2 Sample 3 See All ( 50) Remove Advertising. Its possible that someone with an identical problem has posted for help before. I read somewhere that if you dispu vshare te a StubHub charge, they will lock you out of your account until it's dropped. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. and Prof'l. Include your email address to get a message when this question is answered. after I did this their idiot paralegal reached out to me and the dispute was resolved and I got my money back. 0000001008 00000 n % of people told us that this article helped them. Doesn't matter that it was an unintentional human mistake. so I filed a notice of dispute with my bank where I was charged $540 through my check debit card for NBA basketball tickets of the Dallas Mavericks versus the Houston Rockets. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. Re: StubHub Notice of Dispute In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. That may be the best way to protect you, the fan, from StubHub. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! 0000004513 00000 n 138 0 obj <>/Filter/FlateDecode/ID[<6D5A080239669B4E8D74EB9C14FB44CD>]/Index[96 90]/Info 95 0 R/Length 160/Prev 119390/Root 97 0 R/Size 186/Type/XRef/W[1 3 1]>>stream 0000009067 00000 n I contacted StubHub multiple times and they would not refund my money. They'll respond within 30 days. 5m$. https://31-cache11.stubhubstatic.com/cms/content-content/legal/images/Notice_of_Dispute.pdf. Just log into your DoNotPay account using any. I listed 2 ***** concert tickets in Hollywood florida for sale on stubhub.com in Nov 21 and uploaded the tickets once received. The Court reasoned that the checkout process on the website put Plaintiffs on constructive notice of the arbitration agreement. Re: Disputing A Charge = Locked StubHub Account? Go to solution Dispute Cancellation Fee Hello, My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. Prices may be higher or lower than face value. Fax: 205.328.7234, 603 Duling Avenue . 0000001174 00000 n How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. His digital chapbook, The Internet, was also published in TL;DR Magazine. 96 0 obj <> endobj 0000007066 00000 n to check out everything we offer. You have just learned a valuable and expensive lesson. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Search through past posts using the search bar at the top of the forum page. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. Lindsay is the author of this solution article. from them resulted in this dispute. and our To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. 199 Fremont Street, 4th Floor The Court understands that StubHub may dispute the facts as alleged in this case, and it will have an opportunity to address such . I also filed a notice for arbitration. Save my name, email, and website in this browser for the next time I comment. If you click on the link above you can download the form and fill it out and send it via certified mail to the address. The Chase Sapphire Reserve card fought on my behalf and ultimately refunded my tickets worth over $1000. A Notice to StubHub should be sent to StubHub Inc., Attn: Litigation Department, Re: StubHub Notice of Dispute, 199 Fremont Street, 4th Floor, San Francisco, CA 94105 United States. Seven weeks later Chase stated that StubHub agreed to issue a refund and the dispute was settled. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. I received a refund in its entirety. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. 0000048135 00000 n Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. However, Chase Sapphire Reserve did me a solid. Read on to get the help you need to contact StubHub. With DoNotPays virtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Cookie Notice Dispute 2 (if any) The same format is followed. For example, covers your new purchases for 120 days against damage or theft, extends the time period of the manufacturer's warranty by an additional year, and you can be refunded for items that the store wont take back within 90 days of purchase. StubHub Notice of Dispute. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. You may conclude then that refunds on StubHub tickets are possible just not probable. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. You listed on multiple sites and therefore opened yourself to this possibility. By using our site, you agree to our. From everything weve seen, the StubHub customer support is quite thin, to say the least. 185 0 obj <>stream Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Choose My Signature. Yes No Still Need Help? Directing the notice of dispute. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Sub-Category: Other StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. 0000000816 00000 n Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. The contact number is only for US and Canada. Attn: Litigation Department Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. It basically consists of repetitive rhyming with a catch beat. If you feel like StubHub cheated you, you could take action against them. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. Irvine, CA 92606. Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one. StubHub called to say that they are not issuing a refund because the event was rescheduled. Bite the bullet , pay the penalty, move on. This gives them the legal notice that action is being taken against them. StubHub is committed to providing a forum for resolving disputes with customers in a fair and efficient manner. 0000013933 00000 n For more information, please see our Industry: Employment Services , Services to Buildings and Dwellings , Other Support Services , Semiconductor and Other Electronic Component Manufacturing , Other Specialty Trade Contractors See All Industries, General Freight Trucking , Lessors of Real Estate , Business Support Services , Employment agencies, Help supply services, Building and office cleaning services, Packaging and labeling . and take advantage of this neat service whenever you need it. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Are You Having Trouble Getting in Touch With StubHub? All Rights Reserved. These might include; sending them by fax or courier, stamping and returning..etc. Customer service all the way to your seat, 2000-2022 StubHub. To take someone to Small Claims Court, you first have to notify them that they are being sued, which is called 'serving a defendant.'. All you need to do is follow these short steps below: Voil! It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Sit back and relax while we do the work.
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