Please be advised that all oxygen and oxygen equipment rental arrangements must be made by the guest and the third-party provider. Rate the holland america friends and family form. Also, please note staff are not allowed to transfer scooters and wheelchairs which are more than 100 lbs. Your flight selections will be confirmed immediately. Does the HAL website usually show the fact that a person has booked Have it All dressing, eating, and attending safety drills) MUST have a capable traveling companion. Family & Friends Program Offers Exciting New Enhancements. The following flight options can be managed by logging into My Account or Manage My Cruise at www.hollandamerica.com. This is not an all-inclusive list, and there may be other items found at the checkpoint that may be dangerous and that should not be allowed onboard. Guests may, if they prefer, use another visa service or complete the process on their own. The Wireless Maritime Service system is available for use when the ship is in international waters. We felt the term Dressy was a bit less stuffy and a bit more festive, which is what a dressy evening should be: a chance to get dressed up and enjoy the evening while still being comfortable. Holland America Line has a comprehensive plan in place which has generally proved effective in limiting the spread of the illness. It is recommended that persons who have been charged in the past or who have past convictions obtain the necessary documents before attempting to enter Canada. Travel Well Protocols can be found on the Traveling and Staying Healthy page. The program will apply to the affected guests and their immediate travel party in the same stateroom. Suites SA7057 and SY5002 have wheelchair access on the right side when facing the bed. December 3, 2006. For the safety of all our guests and crew and to enhance accessibility, Holland America Line strongly recommends that all personal electric mobility equipment meets the following criteria: We recognize that for some people, a larger scooter may be essential. It is also part of our operating practices that our senior management visits and sails on our ships as much as possible. Children are welcome in any of our dining venues. Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Select All to print all pages. Shoreside, many of our people either have spent years first working on our ships or have other maritime experience. The Classification Society carries out a full ship inspection once a year plus does additional surveys of important safety and other ship equipment on a set schedule that ensures this equipment is regularly examined and tested. It's your choice. Its easy to leave copies of your itinerary with your family or friends. Featured Image Credit: Holland America. Depending on the type, the Onboard Credit may not be refundable at the end of your cruise. For activities and programs for children age 3-17, please refer to the KIDS CLUB YOUTH PROGRAM section. Well even take care of any flight changes if needed to join the voyage at the next available port of call. The suggested attire for most evenings is resort casual; slacks and collared shirts for men, and casual dresses, slacks and informal evening-wear for women. Please be advised that all pre-arranged mobility equipment rentals must be made by the guest and the third party provider. On the Koningsdam and Nieuw Statendam this package also includes the Coca-Cola Freestyle program with more than 100 unique Coca-Cola flavors available. Orange is the color most associated with the Netherlands and the House of Orange, Hollands royal family. Another option is to install Adobe Reader and set it to be the default reader for the Internet. The packages exclude purchases made in the Mini Bar, Honor Bar, Chocolate Seduction,In-Room Dining, beverages purchased on Half Moon Cay and any self-service draft beer. Parents and guardians are responsible for deciding whether or not minors under age 16 are allowed to go ashore without adult supervision. You can also choose from a variety of group activities such as cooking and computer classes, basketball, volleyball, bridge and board games to name a few. 5 On Koningsdam, Nieuw Statendam and Rotterdam breakfast is available for Pinnacle and Neptune suite guests in the Club Orange private dining venue. The Social Voyage plan costs $14.99 per day or $69.99 for a 7-night cruise) and allows you to connect to Facebook and other . Please feel free to relax in the Public and Pool Areas. Enjoy Dutch-inspired appetizers, beer, cocktails, live music and more, plus a festive display of national pride with a sea oforange! Applications and additional information may be downloaded from their website. Situations may occur in which guests with limited mobility may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. Almost all convictions (including DUI, DWI, reckless driving, negligent driving, misdemeanor drug possession, all felonies, domestic violence [assault IV], shoplifting, theft, etc.) If your shaver operates on standard 110 AC, by all means bring it (guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay). We are planning: for 12-Day Iberian Adventure SHIP: NIEUW STATENDAM, DEPARTS Have a safe and healthy trip - and remember that the first and best line of defense against illness is to wash your hands regularly and thoroughly. Is the price $99 or $ 99 plus taxes? Internet Plans vary in price to accommodate individual needs and are interchangeable between the workstations in the Explorations Caf and your wireless device. Information for guests with disabilities can be found within the General Information section, while details regarding accessible transportation needs for transfers can be found under the Arrival Advice section. Upgrade requests, seat assignment changes, and flight changes cannot be accommodated onboard. Air . All phone calls, whether inbound or outbound, are charged a satellite tariff. The activity icons that appear at the beginning of each tour description provide a general idea of the level of activity to expect. Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland America Line ship. * (See section for Bags VIP Luggage Delivery below for details.). The following flight options can be managed by logging into My Account or Manage My Cruise at www.hollandamerica.com . A You may print either in color or black and white. Free registration and huge discounts. Luggage tags are available from Holland America Line staff at the pier or at the port city airport. Whether you're planning a family reunion or a small group getaway with friends and family, we offer endless ways to discover, explore and connect together. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. Guests using oxygen cylinders orundergoing hemo dialysis are permitted on voyages with standard protocols. A There are several benefits to having Express Docs: Q Are Express Docs available for all cruises? You may also receive arrival documentation from Immigration when arriving at the airport. %%EOF We embarked on a 7-day Inside Passage Alaska cruise with Holland America cruise line on their Koningsdam ship.While I've visited Alaska hundreds of times, I was excited about taking a water route and seeing the state from the sea. This number is provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. Ambulatory Accessible Working directly with the carrier is important as the airlines are usually able to arrange alternate flights. Guests who cancel within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person cancellation fees: Is there somewhere I can find out what Liquors are stocked in in the bars and do all bars carry the same bottles of Bourbon and Whiskey? We have booked a have it all for this coming November on your newest ship The Rotterdam, heading to the Caribbean. We have already booked have it all cruise in 2020 for 31 day Panama /South America line 2022 ,will we get the new terms of 300 dollars per person for shore excursions 3 special meals and wifi. This is a review of benefits for Shipboard US employees. Friend and Family is an internal benefit for friends and family of HAL employees. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. You may be required to present additional or different travel documents, such as a passport when entering foreign countries, including some countries in the Western Hemisphere. I am trying to compare it to the Cunard 78 day cruise to finalize my decision. Travelers who have not obtained ESTA approval should expect to be denied boarding on any air carrier bound for the U.S. Service starts at only $29.95 for 1 bag and $39.95 for 2! Q How do I select only the pages I want to print in Internet Explorer? Please note that wheelchair lift vehicles are not available in some ports. Tickets are nontransferable and name changes are not allowed. Fares vary by departure date and stateroom category purchased, and during select promotions they may be free. Employees with a VALID HOLLAND AMERICA LINE email address and all HAL Retirees, are encouraged to access the following new link to submit an application online: https://book.hollandamerica.com/FNFApplication. Take advantage of 24-hour room service on your verandah, or enjoy a sophisticated meal in the elegant Pinnacle Grill. Instructions: 1. Evening dress falls into two distinct categories: Dressy attire or smart casual. + Up to $50 Onboard Credit. Nieuw Statendam and Koningsdam also feature dedicated family staterooms with beds for five guests, extra closet space and two bathrooms one with a bathtub, shower, sink and toilet and one with a shower and sink. Provided you have not requested early ticketing, no change fees will be charged for changes and cancellation made to Flexible Air prior to the cruise final payment due date. Choose from city tours, culinary explorations, shopping outings, outdoor expeditions, cultural activities and more. The list should include the name of the drug, dosage and times taken. To help maximize the cruise experience for our guests who are blind or have low vision, Holland America Line has made the following items available: For additional information on the ship's facilities or ability to accommodate guests needs that may not be covered in this section, please feel free to contact theGuest Accessibility Department at: For post sailing questions or concerns please contact our Guest Relations Department at: For information regarding the Transportation Security Administrations Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website. Our extensive and award-winning shore excursions program helps you make the most of your time in port and provides you with the best transportation and guide services available. Local Sales Taxes Applied where required. Make a Holland America Line cruise even more special for your friends and family by surprising them with an onboard gift. Guests are still obligated to verify such information with the appropriate authorities. A The email notification cannot be re-sent; however, reminder notices are scheduled to be sent at approximately 30 days and 14 days prior to departure for those guests who have not yet completed their Online Check-in. A Go to https://www.hollandamerica.com/ and click the MY ACCOUNT LOGIN and follow the easy registration process. You can easily create your eSignature with pdfFiller and then eSign your holland america family and friends form directly from your inbox with the help of pdfFiller's add-on for Gmail. Holland America Line is no longer able to provide complimentary wheelchair assistance for any purpose other than embarkation, disembarkation, and emergency situations. Holland America Line cautions against the use of garment bags with hanger hooks protruding from the top. Or do we have to pay for the full value of the drink? On board, children 12 or under receive half off in our specialty dining restaurants or can select items from a special kids menu for free. For information on alternative transportation arrangements and associated costs please contact ourGuest Accessibility Department. It is recommended that guests make every effort to contact ourGuest Accessibility Department and to submit a Special Requirements Information (SRI) Form well in advance of the departure of their cruise and/or Land+Sea Journey. Mail Provided you have not requested early ticketing, no change fees will be charged for changes and cancellations made prior to the cruise final payment due date. Holland America Line's standard cancellation fees will apply to cancellations and no-shows for any reason and will be assessed based on the prevailing cruise fare at the time of booking. The Current View and Current Page options allow you to print just the page that is pictured to the right.You may also select specific pages you would like to print by typing the page numbers in the box next to Pages.For example if you just want to print pages 2 and 3. No sharing is permitted. How to effectively reduce the stress levels on cruise ship? For more than 140 years, Holland America Line has been a recognized leader in cruising. For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com. You can also order Beverage Packages, Champagne and other onboard gifts for any guest booked on a Holland America Line cruise. I read on Cruise Critic that an 18% gratuity is added to your account for each beverage ordered in the Have It All package. CPP Platinum is not available to residents of New York State, Quebec or Puerto Rico. Please note, lift equipped transportation within the United States may be arranged without additional costs. Please notify Holland America Line of your air travel schedule no later than 14 days prior to your arrival; otherwise, we will not be able to transfer you from the airport. Q I am taking a Land+Sea Journey. The Designated Person, together with his/her staff, conducts multi-day, annual inspections of every ship. Preparing for your Holland America Line cruise is now easier, faster and more convenient. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. If you do not have the proper documentation and proof of vaccinations for your service animal required at a port of call, or if there are local quarantine requirements, your service animal will be denied the right to leave the ship. What can I do to get them printed? Is it possible to purchase the Have it All pack with the Elite rather than the Signature drinks package? SY5002 & SY 5001 are set up with queen bed only to meet compliance spacing. * Prices are per person per day. . Once onboard, please visit the shore excursions office. Satellite transmissions are inherently slower than shore-side connections. Consequently, you assume the entire risk of utilizing these third-party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Ships . The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port. I travel alone and pay the room for 2 people.Would it be possible to give to singles some perks,like 1 free excursion, some free drinks,some coupons for the Casino,1 free specialty dinner ? Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. In addition, every ship is divided into fire zones that are separated by fire screen doors that can be operated from the ships bridge and fire-rated bulkheads in order to minimize the risk of fire spreading beyond one fire zone. More detailed information on NLV is available at the Centers for Disease Control website. Fully Accessible Our highest priority is your health, safety and peace of mind. Question 2 is the WiFi surf package unlimited for the entire Cruise duration? In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. Would be interested in the other 3 though. Payment of any fines levied is the responsibility of the individual guest. We have created a broad range of shore excursions with options available for every desired activity level. Staterooms VA8032, VA8031, VA6049, VA5140, VA5137, VA5054, VA5051, VA4132, VA4131, H4090, H4089, VA4052, VA4051 are ambulatory accessible. If we are sailing on a Sunday, the Covid testing can be done on Thursday? Wheelchair assistance that is requested for airports or train stations must be done directly through the airline or rail station. 03. These inspections ensure compliance with both IMO requirements as well, in the case of the United States, with a detailed set of special requirements under U.S. law that apply to ships calling in U.S. ports. Children 16 or older are also required to have a photo ID. Please consult the Holland America Line brochure for the final payment date applicable to your cruise. Children are welcome in any of our dining venues. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. View Cruises. Whether youre planning a family reunion or a small group getaway with friends and family, we offer endless ways to discover, explore and connect together. Traveladvisors please note that MCOS will not be accepted. For a current listing of the daily volume soft caps, see the Internet Plan Selection page. You will also be able to request tours on the ship at the Shore Excursion Office. For complete, updated information regarding travel, please check the official website of theTransportation Security Administration. Thus, you must be able to handle your supplies if you bring your own. Visit LoyalToYouAlways.com for the list of eligible sailings, updated every two weeks. The tours are graded according to their relative level of activity. By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time. If tour details are not yet finalized, please check again closer to your departure date. Additional information concerning Customs matters will be provided during your cruise. For your convenience Holland America Line has partnered with two luggage transport services for your convenience. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver and other high value or important items, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. Because governmental travel requirements change periodically, you should check with a visa service or the consulate of each country you will visit no later than three (3) weeks prior to sailing to verify travel documentation. Each employee must first verify that nominated Family & Friends are not already booked on the intended sailing. You can also add extra funds to any payment and the remaining balance will be recalculated into equal amounts. This is an important item and so please clarify for us. Additional quantities may be entered, although they will be subject to duty and IRS taxes. The captain can perform your Symbolic at Sea ceremony once on board the ship. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. Employees that do not have internet access may find the latest offers and application as follows: Crew Center is not associated with any Cruise Line, and we are not recruiting agency for crew or hiring partner. Please check with the shore excursion staff on board for the most accurate and up-to-date information. Full payment for air reservation is required at the time of air booking. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Anyone wishing to volunteer to lead this service should contact the Cruise Director. Non-Suite. Report. The most important determinant of risk is the traveler's destination. (Remember that checked luggage might not be accessible at all times.) However, please note that requests are processed on a first-come, first-served basis. On board our ships, U.S. dollars is the only currency accepted. You may access Express Docs online 24/7 at your convenience, approximately 45 days prior to departure. Any fees related to seat assignments are collected by the airline directly. These charges are applied to ALL calls including calls to 800, 877 and 888 numbers. Menu items from the daily menu are also available in half portions upon request. Q: Why the change from Gala Attire To Dressy? Cancellations after the cruise final payment date will incur a fee up to the full cost of the ticket, per ticket. Holland America Line wheelchairs are not available for shore excursions or for use on board. Q Where can I locate information regarding the accessibility I need while on my cruise? Infants must be at least 6 months of age at the time of embarkation in order to sail. Registering a credit card(s) (Visa, Mastercard, American Express, and Discover) as part of your pre-cruise check-in process activates your keycard. Guests should be aware that certain third party shore excursion facilities may not be fully accessible to guests with disabilities. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. Pinnacle Grill is the ultimate steakhouse at sea, while Tamarind showcases the traditions of Southeast Asia, China and Japan with sensuous flavors. Guests are always responsible for meals and items of a personal nature. The Elite package has a daily limit of 15 alcoholic beverages with a menu price of $15 or less. ONBOARD CREDIT FOR HOLLAND AMERICA LINE ACADEMY GRADUATE Complete #1 and #3 Please send your completed application form and required documents by email to Family_and_Friends@hollandamerica.com. If you receive a busy signal or message, please hang up quickly and try your call again. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and an accessible shower with grab bars, shower seat, accessible shower controls, and hand held shower head. Traveler's checks may be cashed at Guest Services. endstream endobj startxref I would recommend you contact the employee extending the offer to you and ask them about the specifics. Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. Local Sales Taxes Applied where required. Items that should be registered generally include those not manufactured in your country. On board, kids can join other young travelers for supervised, age-appropriate games and activities. If you've purchased a Holland America vacation package or hotel accommodations you will find information in your documents. Requests for excursions which are fully booked are placed on a waiting list. This should correct the problem. . If you have booked your hotel accommodations through Holland America Line, transfers are included between the airport, hotel, and ship. Any discrepancies may prevent travel. service of alcoholic beverages to intoxicated guests. Where can I find the have it all fares, please? Visit the boutiques and galleries of Puerto Vallarta. The charge does not apply to payments made by debit card. Tickets are nontransferable and name changes are not allowed. Telephone: Ship to Shore Guests can purchase individual items, multi-day wine packages or an array of convenient beverage cards (for alcoholic, non-alcoholic or soda fountain beverages). For faster processing, please include a confirmation number on your check. Q I have not received the e-mail notification for my Express Docs. Changes to the booking may require cancellation and rebooking of flights. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. The information will advise you of your seating assignment and table number. holland america scedule from rotterdam to the usa. Each package comes with a daily volume of data for a superior experience. In port, experience fascinating destinations on family-friendly shore excursions. Question 1 can you pay the different and upgrade to the elite beverage package? Essential Information (hollandamerica.com, www.cbp.gov/travel/international-visitors/esta, Read more about applying for these documents, https://book2.hollandamerica.com/protocols/, https://www.cbp.gov/travel/us-citizens/western-hemisphere-travel-initiative, Learn more about family cruises with Holland America Line, Special Requirements Information (SRI) Form, Do Not Sell or Share My Personal Information, 23" maximum in order to be accommodated in a standard stateroom, unless collapsible to a width of 23" or less, 8005134515 (or locally at 9545850575). Shirts/cover-ups and footwear are always required indoors. We encourage families to contact ourGuest Accessibility Department prior to their cruise, to evaluate and determine what the child's specific needs will be and how best to accommodate those needs. A: Yes. Ask the airline to immediately advise our Air/Sea Department, or call us yourself at 1-800-628-4771. We are excited to announce a new way to cruise with Holland America Line. For more information please see the Frequently Asked Questions or one of our Guest Relations team members. Plan to be at the airline counter at least two hours before flight time for domestic flights and three (3) hours before flight time for international flights. Rarely. Only non-promo Onboard Credit can be used for cash withdraws and Casino play (cash/chips). While onboard a Grand Voyage or Legendary Voyage, letters and postcards may be mailed from the ship while in various ports of call. You will be DENIED BOARDING without compensation if you do not hold the proper VISA documents. Restrictions for each homeport city include participating airlines, earliest and latest flight times, and citizenship requirements. Tickets are nonrefundable. The original schedule and airfare may no longer be available, and a new reservation may need to be created at the current available price. Holland America Line is widely recognized as a leader in the premium segment of the cruise industry. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Holland America Line air booking with the same airline or redeemed directly with the airline, typically within 365 days. Schedule changes can occur at any time and may affect your flights. Bring your crew together for meals as exciting as the lands we visit. This will help to ensure availability of the appropriate vehicle(s) and for Holland America Line to provide an estimate of additional associated costs. After you select the pages you would like to print, click on the OK button to complete printing. Summer temperatures in Fairbanks and other parts of the Interior often reach 70 and 80 degrees Fahrenheit.
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